Friday, August 27, 2004

"Dear Valued Customer, You Are a Loser"

"In the struggle between humanity and technology, humanity is clearly getting its ass kicked." Thus begins Wired's review of Rick Broadhead's Dear Valued Customer, You Are a Loser. The book is a compilation of stories about how technologically enhanced customer service operations are generating nightmare experiences for consumers. We've all been there.


Post a Comment

<< Home