Saturday, January 29, 2005

Intuit's Lack Of Intuition

Intuit is once again demonstrating how to win customer loyalty. Their latest move is to drop support for online bill paying in all versions of their financial software from Quicken 2002 and earlier. But they will give you $20 off if you buy Quicken 2005! This after the fiasco with TurboTax 2003, where the activation scheme prevented making backups or moving the program to a new computer. All of which they neglected to admit to customers.

Quicken 2005 had already annoyed customers, with built-in advertising, lack of expected control-key functions, and no support for Intuit's own QIF file format. Seems like they want to force their customers to MS Money. Microsoft tried to buy Intuit in 1995.


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